FAQs – Growth Gang

We spent some time trying to answer as many Q’s you might have right here so there’s absolute transparency to this.

Anything you think of, thats not below, email us here and we’ll clear it up.

How can I pay ?

Should the unforeseen happen and we were to get into financial difficulty, we want to be sure that you and your Growth Gang benefits are protected. We will therefore only be taking payments via credit card – which means for UK residents, with UK Credit Cards, these payments are covered under the Consumer Credit Act (section 75 for those who want to dig deeper). This covers you for all instances in which we are not able to give you what you have paid for.

Outside of the UK, each country has its own variation of consumer protection, but the research we’ve done states that “provided a credit card is used, in most countries/situations, consumers will have the same rights to be reimbursed against banks or traders.”  We would always recommend that you check with your issuing bank to be sure before purchasing if you have any doubts.

How is my money protected ?

Awkward! Firstly we are not planning to go bust. We took a large government-backed CBILS loan in order to survive and any funds raised by Growth Gang are to be invested in growth and development, not survival. 

But it is a fair question. Should the unforeseen happen and we were to get into financial difficulty, we want to be sure that you and your Growth Gang benefits are protected. We will therefore only be taking payments via credit card – which means for UK residents, with UK Credit Cards, these payments are covered under the Consumer Credit Act (section 75 for those who want to dig deeper). This covers you for all instances in which we are not able to give you what you have paid for.

Outside of the UK, each country has its own variation of consumer protection, but the research we’ve done states that “provided a credit card is used, in most countries/situations, consumers will have the same rights to be reimbursed against banks or traders.”  We would always recommend that you check with your issuing bank to be sure before purchasing if you have any doubts.

Based in the EU and want more info. Read here

What if I can’t travel to all the locations I want to go to, like India or Sri Lanka from where I live?

Some countries may have incoming and outgoing travel restrictions for longer than others, we know. That’s why we decided to allow 24 months for Growth Gang members to use the holiday vouchers. Should give you plenty of time to work out when you are able to travel.

Wow, the deadline is so soon. I want to join but I’m not sure I can by Friday at 11.59pm?*?

We’ve worked out we can only afford to offer 200 Growth Gang spaces each year, so we have to keep this short & sweet. We know it’s not for everyone in these times.   

We will open again next November 2021. 

* Contact us if you’re really very keen this year but have a special situation.

 

What if Soul & Surf goes bust before I’ve used my voucher?

Awkward! But it is a fair question.  Firstly we are not planning to go bust. We took a large government-backed CBILS loan in order to survive and any funds raised by Growth Gang are to be invested in growth and development, not survival. 

Secondly, should the unforeseen happen and we were to get into financial difficulty, we are doing our best to protect our Growth Gang’s investments. We therefore strongly recommend you pay by credit card which gives you the best protection if for various reasons, including bankruptcy, we were not able to provide you all you have paid for.  For the full length of the holiday voucher. 

Each country has its own variation of credit card consumer protection, but the research we’ve done states that “provided a credit card is used, in most countries/situations, consumers will have the same rights to be reimbursed against banks or traders.” For example UK residents, with UK Credit Cards, payments are covered under the Consumer Credit Act (section 75 for those who want to dig deeper).  

Of course we would always recommend that you check with your issuing bank to be sure before purchasing if you have any doubts.

Based in the EU and want more info? Read here

 

What if Covid travel restrictions mean I can’t take holidays as much as I would like next year?

For this first year of the Growth Gang, we’ve decided  to extend the validity of our holiday vouchers to 24 months – to take into account the uncertainty around global travel restrictions as well as individuals’ personal circumstances and feelings about travel. Of course, all the other benefits will wing their way to you as soon as is humanly possible.

What’s the difference between this and just booking a holiday or buying a holiday voucher.?

Well, to begin with there’s the incredible value. Put simply you get more bang for your buck plus a shedload of extra benefits that we just cannot afford to offer most of our guests.

And if we want to talk about living a life less ordinary, we think it will actually be the extra benefit of being tangibly involved in our community, the meet-ups and mutual support, plus the decision to commit to and invest in yourself and your wellbeing that will give you the most value.

What if I want to support Soul & Surf but I can’t afford it at the moment?

We hear you! We are trying to offer genuine value with the Growth Gang but, of course, we understand more than most that some of you will have been hit hard financially this year. We know it’s not for everyone in these times. 

We’ll re-open this again next November 2021 and by then we believe prosperity will have returned. So please don’t join this year if it’s too much of a stretch. There are other really valuable ways you can be involved, and every little bit helps right now. You could share our email newsletters with friends or like & share our social posts to help us grow our community. Or perhaps you could buy something from our online store, buy a lower value holiday voucher or even book a short 2021 break 🙂 

Or just reach out, drop us a line and say hello

 

What if I have an awful time at Soul & Surf or just don’t feel any of the benefits you’ve been banging on about?

If you take the leap and join the Growth Gang you’re protected by our 100% money-back satisfaction guarantee. Yep, we’re so confident you’ll be satisfied we’ll give you your money back if you don’t feel the value.

What if I sign-up but don’t get to use all the benefits before the holiday vouchers run out?

The holiday vouchers will last for 24 months in order to take into account the current global health and travel situation. We’ll be investing a significant proportion of the Growth Gang proceeds in new projects so no refunds are available for not taking up your rewards in time.

What if I’m too late? What if you have signed up 200 Gang members before I decide?

We’ve worked out we can only afford to offer the extra benefits to 200 Growth Gang member each year. Be quick!

When Will i receive my T-Shirt?

We’re going to let the dust settle a little then will be in touch with by the end of November with your Holiday Voucher plus information on all the other benefits and how to redeem them

When will I receive my Poster?

We’re going to let the dust settle a little then will be in touch with by the end of November with your Holiday Voucher plus information on all the other benefits and how to redeem them

When will i receive the Bi-Annual GG Update?

You can expect this to land with you twice a year around June 15th and November 15th. We’ll send it via email and welcome your feedback!

When does my membership start and end ?

We kept it simple and will be running this in a calendar year from Jan 1st 2021 to December 31st 2021

How long is my membership valid for ?

The growth Gang is for a 12 month membership running from 1st January 2021 to December 31st 2021

Whats happens if I don’t have spotify ?

If you don’t have spotify, don’t worry, you can sign up for free and we can share the link with you so you can add it to your account

Guest Reviews

Money doesn’t buy stays like this.

Sophie, UK