Soul & Surf Financial Failure Protection

Soul & Surf Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with Soul & Surf Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Soul & Surf Ltd. This insurance has been arranged by Affirma, a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) and is underwritten by HCC International Insurance Company PLC, a subsidiary of HCC Holdings, Inc., HCC International Insurance Company PLC is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Registered in England and Wales No, 01575839. Registered Office. Walsingham House, 35 Seething Lane, London, EC3N 4AH. Financial Services Register number 202655.

In the unlikely event of Insolvency you must Inform Claims Settlement Agencies immediately on +44 (0) 1702 427 239 or at You can also write to them by email or by post at 308-314 London Road, Hadleigh, Benfleet EssexSS7 2DD. Please ensure you retain this booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.

But What About ATOL or ABTA?
Soul & Surf Ltd is not a member of ABTA, nor do we hold an ATOL license, and there is a very good reason for this!

An ATOL license is only relevant to companies that sell flights, which Soul & Surf Ltd does not provide. All of our packages are based on guests making their own way to our properties and do not include any flights, therefore this license is unnecessary.

ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.

ABTA, which stands for the Association of British Travel Agents is a trade organisation for travel agents – which we are not! ABTA is very much like any other trade association (such as the Freight Trade Association) and is an organisation for business within a similar industry. ABTA is primarily for retail travel agents. As a tour operator, Soul & Surf Ltd does not fall within the ABTA umbrella.

For more information please see the Foreign and Commonwealth Office’s website.

Guest Reviews

First of all, many, many thanks to both you and Franco: I had a wonderful time and you two were wonderful hosts! I do think a very important element in this Pop-Up’s success was independent of anything you and Franco can control: the great people that signed up to come along…I loved Aceh (the ocean […]

Tyler Freisen