Soul & Surf Financial Failure Protection

Financial Failure Protection for bookings made before 30th June 2021.

In accordance with ”The Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with Soul & Surf Ltd on or before 30th June 2021 are fully insured for any payments made on or before 30th June 2021. If you paid your full balance on or before 30th June 2021 the policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Soul & Surf Ltd.  This insurance has been arranged by Towergate Travel through Zurich Insurance PLC.


In the event of Insolvency, you must Inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at . Please ensure you retain the booking confirmation as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.

But What About ATOL or ABTA?
Soul & Surf Ltd is not a member of ABTA, nor do we hold an ATOL license, and there is a very good reason for this.

An ATOL license is only relevant to companies that sell flights, which Soul & Surf Ltd does not provide. All of our holidays are based on guests making their own way to our properties and do not include any flights, therefore this license is unnecessary.

ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.

ABTA, which stands for the Association of British Travel Agents is a trade organisation for travel agents – which we are not. ABTA is very much like any other trade association (such as the Freight Trade Association) and is an organisation for business within a similar industry. ABTA is primarily for retail travel agents. As a tour operator, Soul & Surf Ltd does not fall within the ABTA umbrella.

For more information please see the Foreign and Commonwealth Office’s website.

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